Capstone Wireless is a leading provider of wireless service and expense management solutions for the public and private sector. We deliver a full-life cycle solution for the management of cell phones, Blackberries, PDA’s and wireless data cards. Our carrier agnostic approach enables provisioning across all national carries and delivers the best wireless coverage at the lowest rate

Wireless Management

Every corporation has its own wireless culture and requires a uniquely tailored wireless expense management solution. Our Wireless Management Outsourcing programs are tailored to meet the unique requirements of each client, and deliver a complete solution for controlling your mobile and wireless expenditures.

We guide you through the entire mobile lifecycle, from understanding your existing inventory through establishing and implementing the right carrier contracts, validating monthly invoices and creating the reports to give you total visibility into your mobile and wireless usage.

	Cellular Asset Tracking – By collecting information from the carriers and your employees, we create a baseline inventory to fully understand your entire mobile and wireless asset investment. This often uncovers devices that you might not be aware of or be tracking today (e.g. personal devices that are being reimbursed via expense reports).
	Cellular Asset Retirement – Tracking our customers cellular assets is only part of the cellular equipment lifecycle. When you are ready to upgrade your handsets, Capstone Wireless will purchase your used devices from you regardless of where you bought them from. We help our customers retain any residual value in their initial handset investment.
	Wireless Policy Development – Our team of wireless industry professionals will help you develop a policy tailored to the unique needs of your organization to take you from contract negotiations through appropriate employee use of wireless devices.
	Wireless Optimization – Our proven analytics and processes, will deliver significant and consistent savings on your wireless expenses.
	Cellular User Support – You get single-point-of-contact through our Helpdesk, with individualized and responsive end-user support to all of your cellular users. We'll handle everything from orders and plan changes/terminations to technical questions about features and functionality.
	Wireless Expense Management – We'll process and validate your invoices to make sure that you get the full value and the appropriate discounts from your carrier contracts. Because we are not affiliated with any carrier, we help keep them honest.
	Wireless Metric Reporting – Reports tailored to your information requirements will highlight the specific KPIs and metrics as they relate your firm's cellular usage. You'll quickly see usage trends and “top talker/top user” reports. We'll also alert you to policy and economic issues to watch.

 
Help desk

We provide a single point of contact to handle all of your corporate wireless issues and user problems. Our team of skilled professionals respond to employee inquiries, manage requests for change or repair by preparing work orders and sending them to the appropriate vendors.

We stay in constant contact with you and your vendor to ensure that the order is completed as expected, while providing excellent end-user support.

When your corporate wireless program is supported by our Help Desk staff, your employees can submit requests by phone or electronically. The Help Desk team handles each service request within the guidelines of each client's specific policies. Service requests can include:

Procurement

mindWireless’ cellular procurement service makes it easy for your employees to place orders for approved wireless plans and products, using your corporate discounts and negotiated wireless rates.

With the anywhere/anytime access to your secure, Web-based cellular procurement solution, wireless users view and select only client-approved vendors, services, equipment and features. Multiple carriers and products can be incorporated into the single site.

Employees can place personal or corporate-liable orders at the lowest pricing available, according to the client’s negotiated contracts.

  Company-liable orders are validated by our management tool,
      per the guidelines set by the client, and then forwarded to the carrier.

  Order confirmations are sent by email to all corporate users for each order.

  Personal orders are fulfilled at the pre-negotiated corporate discounts.

  Charges for authorized features.

  Duplicate charges.