Q.What types of wireless equipment does Capstone wireless buy?
A.The easiest way to answer this is, all Cell Phones, including PDAs, BlackBerrys and AirCards. We take all makes and models (CDMA, GSM and iDen).
Q.How much is my wireless equipment worth?
A.The value of your equipment is calculated on many factors including age, condition, features and market demand for each particular make/model pricing changes monthly so contact us as soon as possible to receive maximum value for your equipment.
Q.How can I ensure I receive full value for the phones I have sent in?
A.To ensure full value, the phones need only meet the following criteria:
- Power Up
- Have a good LCD
Q.How can I send my wireless devices to you?
A.Simply box up your equipment for shipping and we will Send you a shipping label that's all there is to it.
Q.Do you pay for used wireless accessories?
A.Unfortunately used accessories have little or no aftermarket value, so Capstone wireless does not buy them. As a convenience to our customers, however, any accessories that cannot be used again may be included in your shipment to us and we will recycle them at no cost to you.
Q.When will I receive payment for my used devices?
A.We will send payment by check within 45 business days upon receipt of your shipment.
Q.What happens with the used equipment?
A.Capstone wireless Certified Wireless Technicians test and recondition them for reuse in the United States and other countries. If the equipment is not acceptable due to condition or technological reasons, we will recycle it.
Q.How can I identify my wireless model?
A.If not indicated on the front of the device, most model numbers are printed on the back of the device, underneath the battery.
Q.What if we have too many devices to identify individually?
A.That's easy - simply call Capstone wireless at and we will send you a shipping label to pick up your wireless devices at no charge to you. Our Certified Wireless Technicians will identify the make and model of each device for no charge. You will then receive a complete and accurate list with the amount we will pay for each device.
Q.Do you activate or renew wireless service?
A.No. Capstone wireless is only in business to buy previously used and outdated equipment. This provides our clients with revenue to purchase new devices and/or data products from the wireless carrier of their choice.
Q.What happens to personal information and stored data on devices?
A.For your convenience and safety, Capstone wireless our technicians ensure that your personal information is not shared with the next owner of your used devices. We follow a rigorous standard of Data removal not limited to NIST and DOD standards.
Q.How is my wireless service plan affected?
A.By sending your wireless device to Capstone wireless, clients agree to disconnect the service on that device. We are not responsible and will not be liable for any and all airtime charges or any other charges accrued prior to, during, or after processing by Capstone wireless technicians. The original owner and wireless carrier/service provider are responsible for resolving payment issues regarding any and all carrier-based service charges.
Q.What if you find a device that is still active?
A.If one of our technicians finds a device that is still active. We will notify you both in a detailed report from your shipment tracking and an email stating which devices are active as well as the imei's.
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